Refund policy
MYLALOKS - Return & Refund Policy
At MYLALOOKS, customer satisfaction is our priority. We want you to feel confident shopping with us. Please review our return and refund policy carefully before making a purchase.
14-Day Return Policy
We offer a 14-day return window, meaning you may request a return within 14 days of receiving your order.
To qualify for a return:
· The item must be unworn, unused, and unwashed
· All original tags must be attached
· The item must be in its original packaging
· Proof of purchase (receipt or order confirmation) is required
Returns sent without prior approval will not be accepted.
For general return questions, contact:
info@mylalooks.com
Return Shipping
If your return request is approved:
· We will provide instructions on how and where to send your item.
· A return shipping label will be issued.
· Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service, as MYLALOOKS is not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is:
· Damaged
· Defective
· Incorrect
Contact us right away with photos and order details so we can review the issue and provide a suitable solution as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
· Sale or discounted items
· Gift cards
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
We do not process direct exchanges.
If you would like a different size or style, please:
1. Submit a return request for the original item.
2. Once approved, place a new order for the desired item.
This ensures faster processing and availability.
European Union – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days, without providing a reason.
Returned items must meet the same eligibility conditions:
· Unworn and unused
· Tags attached
· In original packaging
· Proof of purchase included
Refund Process
Once we receive your returned item, we will inspect it and notify you regarding approval.
If approved:
· Refunds will be issued to your original payment method
· Processing time: Up to 10 business days
Please note that banks and credit card providers may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact:
info@mylalooks.com
Contact Information
For any questions regarding returns, refunds, or eligibility, please reach out to our support team.
MYLALOOKS is committed to providing a transparent, fair, and customer-friendly return experience.